1. Introduction
mekdi88 ("we", "our platform") values the privacy of every user who registers or uses our services. This Privacy Policy is designed to provide a clear and transparent explanation of how we handle your personal information in line with our responsibilities under international licensing.
By registering a mekdi88 account or continuing to use our website, you are considered to have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using the mekdi88 platform.
2. Information Collected
In operating the mekdi88 platform, we collect various categories of personal information to ensure the security, compliance and quality of our services.
- Registration Information: Full name, date of birth, identity card number (MyKad), email address, mobile phone number and account password.
- Financial Information: Payment method details including Touch 'n Go eWallet account number, DuitNow account number, FPX account details and crypto wallet addresses (USDT, BTC, ETH) for deposit and withdrawal purposes.
- Identity Information: Copies of identity documents required for identity verification (KYC) purposes in line with international licensing requirements.
- Usage Data: Login records, betting history, transaction records, game preferences and activity within the platform.
- Technical Information: IP address, device type, operating system, web browser, session time and other technical diagnostic data.
- Communications: Any correspondence via live chat, email or other customer support channels.
We only collect information that is necessary for specific purposes and do not request information that is not relevant to the operation of the mekdi88 platform.
3. How Data Is Used
The personal information we collect is used for the following purposes:
- Account Management: Creating and maintaining your mekdi88 user account, including processing registration, identity verification and password management.
- Transaction Processing: Facilitating deposits, withdrawals and any other financial transactions on the mekdi88 platform securely.
- Security and Fraud Prevention: Identifying suspicious activity, preventing fraud, money laundering and use of the platform in violation of the terms of service.
- Customer Support: Responding to enquiries, resolving complaints and providing technical assistance through our support channels.
- Service Communications: Sending important notifications related to your account, policy updates, security alerts and bonus or promotional information.
- Legal Compliance: Meeting the reporting and compliance obligations set by the international licensing bodies that regulate mekdi88's operations.
- Service Improvement: Analysing usage patterns to improve the user experience, platform performance and various mekdi88 services.
4. Information Sharing
mekdi88 does not sell or rent your personal information to third parties. However, in certain circumstances, we may share your personal information with the following parties:
- Payment Processors: Payment service providers responsible for processing your deposit and withdrawal transactions securely.
- Technical Service Providers: Third parties that assist with hosting, cybersecurity, data analytics and the technical operations of the mekdi88 platform.
- Regulatory Bodies: Licensing or law enforcement authorities that require certain information based on legal requirements or valid court orders.
- Business Partners: In cases where you have given explicit consent to share your information for specific purposes.
All third parties we work with are required to comply with strict data protection standards and are not permitted to use your information for purposes other than those specified.
5. Cookies and Tracking Technologies
mekdi88 uses cookies and similar tracking technologies to improve the functionality and security of our platform. There are several types of cookies we use:
- Essential Cookies: Required for the core functions of the platform such as login, session management and security. These cookies cannot be disabled.
- Functional Cookies: Store user preferences such as language and display settings to improve the user experience.
- Analytics Cookies: Collect data on how users interact with the platform to help us make improvements.
- Security Cookies: Help identify suspicious activity and protect your account from unauthorised access.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the mekdi88 platform.
6. Data Security
The security of your personal data is a priority for mekdi88. We implement various technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction.
- 256-bit SSL encryption for all data transfers
- Two-factor authentication (2FA) system for account login
- Continuous round-the-clock security monitoring
- Regular penetration testing by independent security experts
- Role-based access controls for internal staff
- Secure and encrypted data backups
While we take all reasonable steps, no system is completely risk-free. You are also responsible for protecting your mekdi88 account password and not sharing it with anyone.
7. Data Storage and Deletion
We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law and licensing obligations.
In general, active account records are kept for the lifetime of your account with mekdi88. After account closure, certain records may be retained for a defined period for legal compliance, fraud prevention, and resolution of any outstanding disputes.
Once the retention period ends, your data will be securely deleted or anonymised in accordance with established industry-standard procedures.
8. User Rights
As a mekdi88 user, you have the following rights regarding your personal information:
- Right of Access: Request a copy of the personal information we hold about you.
- Right of Rectification: Request correction of any inaccurate or incomplete information.
- Right of Erasure: Request deletion of your personal information under certain circumstances.
- Right of Restriction: Request that we limit the processing of your data in certain situations.
- Right to Data Portability: Receive your data in a machine-readable format.
- Right to Object: Object to the processing of your data for specific purposes such as direct marketing.
To exercise any of these rights, please contact the mekdi88 customer support team via live chat or email at [email protected]. We will process your request in line with our obligations under this policy.
9. Changes to the Privacy Policy
mekdi88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or industry best practices. Any material changes will be communicated to you via:
- A notification displayed on the mekdi88 homepage
- An email to the email address registered to your account
- A notice within your account upon login
The effective date of the latest version of the Privacy Policy will always be shown at the top of this document. Continued use of the mekdi88 platform after such changes take effect will be considered your acceptance of the latest version of the Privacy Policy.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the mekdi88 support team:
- Live Chat: Available 24/7 in Malay and English directly through the mekdi88 platform
- Email: [email protected]
Our team is ready to assist and will respond to your privacy-related enquiries promptly.